Shipping policy

1. Shipping Locations

We offer worldwide shipping, excluding the European Union (EU).

If you are unsure whether we ship to your location, please contact us prior to purchase.

2. Processing Time

All physical orders are processed within 7 business days (Monday–Friday, excluding UK public holidays).

Personalised or custom items may require additional processing time depending on order complexity.

Processing time refers to the time required to prepare your order and does not include shipping transit time.

3. Shipping Methods & Estimated Delivery Times

United Kingdom

  • Standard Shipping: Royal Mail Tracked 48
    Estimated delivery: 3–5 working days from collection
    In rare cases, delivery may take up to 10 working days.
  • Guaranteed Next Day:
    Available at checkout for an additional fee.
    Delivery is next working day from collection, not from the date of purchase.

International Shipping

International orders are sent via tracked shipping.

Estimated delivery time:

  • Most destinations: 1–3 weeks
  • Some locations may take up to 6 weeks depending on customs processing and local postal services.

Delivery timeframes are estimates only and are not guaranteed.

If Royal Mail services are unavailable or unsuitable for any reason, we reserve the right to use an appropriate alternative courier.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination country
  • Selected shipping method
  • Order weight

International shipping rates vary by location.

5. Tracking Information

Tracking details will be sent once your order has been dispatched.

If you have not received tracking information within 1 business day of dispatch, please contact us and we will assist you.

6. Delays & Liability

Once an order has been dispatched, we are not responsible for delays caused by:

  • Postal services
  • Customs processing
  • Weather disruptions
  • Industrial action
  • Incorrect address details provided at checkout

Delivery estimates are not guarantees.

7. Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address:

  • Additional shipping fees will apply for redelivery.

We are not responsible for orders delivered to incorrectly provided addresses.

8. Lost or Delayed Parcels

A parcel will not be considered lost until:

  • 10 working days after dispatch (UK orders)
  • 25 working days after dispatch (International orders)

We will assist in opening a courier investigation where applicable.

9. Customs & Duties (International Orders)

International orders may be subject to customs fees, import duties, or local taxes.

These charges are the responsibility of the customer.

We are not responsible for delays caused by customs processing.