Refund policy

1. Digital Products

All digital products are non-refundable and non-returnable.

By purchasing a digital product from our store, you acknowledge and agree that:

  • The product is delivered electronically.

  • Access to the digital file is provided immediately after purchase.

  • You expressly consent to immediate delivery.

  • You waive your statutory 14-day cooling-off period once the download has been accessed.

Due to the nature of digital content, we are unable to offer refunds, returns, or exchanges once the file has been delivered.

If you experience any technical issues accessing your files, please contact us and we will assist you promptly.

2. Personalised & Custom-Made Items

All personalised, customised, or made-to-order items are non-refundable and non-returnable.

These items are created specifically to your specifications and cannot be resold.

Please ensure that:

  • All spelling

  • Dates

  • Personalisation details

  • Quantities

are entered correctly at checkout.

Once production has begun, cancellations are not permitted.

If an error has been made on our part, you must notify us within 7 days of delivery with clear photographic evidence so we can resolve the issue.

3. Physical Non-Personalised Items (If Applicable)

For non-personalised physical products only:

  • Returns must be requested within 14 days of delivery.

  • Items must be unused and in original condition.

  • Return shipping costs are the responsibility of the customer.

We reserve the right to refuse returns that do not meet these conditions.

4. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 7 days of delivery.

  • Provide clear photographs of the product and packaging.

We will assess the issue and provide a suitable resolution where appropriate.

5. Non-Delivery & Incorrect Addresses

We are not responsible for:

  • Incorrect shipping addresses entered at checkout.

  • Delays caused by postal services.

  • Customs delays for international orders.

If an item is returned to us due to an incorrect address, additional shipping fees will apply for redelivery.

6. Chargebacks & Payment Disputes

By completing your purchase, you agree to contact us directly to resolve any concerns before initiating a payment dispute or chargeback.

We reserve the right to provide proof of delivery, download access logs, and transaction records in the event of a payment dispute.

7. Contact

For any order-related enquiries, please contact:

designsbypeachykeen@gmail.com

We aim to respond within 1–2 business days.